Shipping policy

Shipping Policy

Last updated: October 1, 2026

This Shipping Policy governs the shipment and delivery of all orders placed through www.miracletree.org and is incorporated by reference into our Terms of Service, Returns & Refunds Policy, and Purchase Options & Cancellation Policy.

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1. Order Processing & Handling

• Orders placed Monday–Friday before 2:00 PM ET are typically processed within 1–2 business days.

• Orders placed after 2:00 PM ET, on weekends, or on holidays will begin processing on the next business day.

• Processing times do not include shipping transit time.

We reserve the right to delay processing due to inventory availability, verification checks, peak volume, or circumstances beyond our control.

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2. Shipping Methods & Rates (United States)

We offer the following domestic shipping options, subject to availability:

Standard Shipping

• Estimated transit time: 3–5 business days

• Flat rate: $5.00

• Free on orders of $29.00 or more (excluding discounts and taxes)

Priority Shipping

• Estimated transit time: 1–3 business days

• Flat rate: $10.00

• Free on orders over $75

• Available for Miracle Tree products; items from partner brands ship by Standard Shipping at the partner brand's rate

Shipping timeframes are estimates only and are not guaranteed.

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3. International Shipping

International shipping is available to 114 countries; the countries we ship to are listed at checkout.

• One service level: International Standard Shipping

• Estimated transit time: 8–15 business days, depending on destination and customs clearance

• Rates are calculated at checkout (USPS or DHL Express)

Customs, Duties & Taxes

• All international shipments are sent on a Delivered Duty Unpaid (DDU) / Delivered At Place (DAP) basis

• Customers are solely responsible for all customs duties, taxes, tariffs, and import requirements

• Miracle Tree does not control customs authorities and cannot estimate or prepay these charges

Failure to pay customs fees may result in delays, returns, or abandonment of the shipment.

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4. Undeliverable, Refused, or Unclaimed Shipments

If an order is:

• Refused

• Unclaimed

• Returned due to incorrect address

• Returned due to unpaid customs duties

We reserve the right to:

• Deduct return shipping costs

• Deny refunds altogether where recovery is not possible

Shipping fees are non-refundable.

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5. Carriers & Fulfillment

• Domestic orders are shipped via USPS or UPS when fulfilled from our Miami Beach, FL warehouse

• Orders fulfilled by our third-party fulfillment partners may use alternative carriers optimized for delivery speed

• Orders may ship in multiple packages due to inventory availability, including bundles or multipacks

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6. Delivery Timeframes & Responsibility

Once an order has been handed over to the carrier:

• Miracle Tree is not responsible for carrier delays

• Delivery estimates are not guarantees

• Risk of loss transfers to the customer upon carrier acceptance, except where prohibited by law

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7. Address Accuracy & Rerouting

Customers are responsible for providing accurate shipping information.

• Address changes can only be made before shipment

• After shipment, UPS rerouting may be possible for an additional carrier-determined fee

• We cannot reroute packages already in return-to-sender status

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8. Lost or Damaged Shipments

If your order arrives damaged:

• Contact us within 7 days of delivery

• Provide clear photos of the product and packaging

If a shipment is lost:

• Please contact us and we will initiate an investigation with the carrier

• Claims are subject to carrier confirmation and resolution timelines

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9. Restricted Addresses & Regions

• Expedited and Priority Shipping is not available to P.O. Boxes, APO, FPO, or DPO addresses

• Standard Shipping to APO/FPO/DPO may take up to 21 days

• International shipping to P.O. Boxes is not permitted

• Due to fraud and carrier limitations, shipping is restricted to approved countries only

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10. Order Changes, Cancellations & Discounts

• Order changes or cancellations are subject to fulfillment status and are not guaranteed

• Discount codes cannot be retroactively applied once an order is placed

• Promotional pricing adjustments are granted at Miracle Tree’s sole discretion

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11. In-Person Pickup & Gift Wrapping

• In-person pickup is not available

• Gift wrapping is not currently offered

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12. Policy Modifications

We reserve the right to modify this Shipping Policy at any time. Changes apply prospectively and do not affect orders already in transit.